OCA
OCA
Consulting Group
Threshold.
Month Three · Intervention Design
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Module Pages
Threshold
Where Leadership Becomes Infrastructure
Module Three of Nine
Month Three
Focus
Intervention Design, Scope, and Project Planning
OCA Consulting Group · Threshold Program · Confidential
01
Getting Started

Before we begin,
tell us about yourself.

Threshold is centered on you, your leadership, and the impact you want to have.

Select the level that best reflects your current role. This is your starting point, not a judgment.

Coordinator
Scope: Tasks & Logistics
Organizing work and supporting delivery
Supervisor
Scope: People & Daily Delivery
Overseeing a small team day to day
Manager
Scope: Operations & Resources
Leading a team toward defined outcomes
Director
Scope: Strategy & Function
Setting direction across multiple teams
Executive
Scope: Enterprise & Mission
Leading the organization at the highest level
A Message from OCA Consulting Group
Welcome back.

Month Three is where the thinking becomes the doing.

In Month One, you examined who you are as a leader and how you show up under pressure. In Month Two, you learned to see systems clearly and diagnose root causes before reaching for solutions. That work was foundational. This month, you build on both.

Intervention design requires two things working together: self-awareness, so you do not become the obstacle in your own plan, and systems awareness, so you are solving the actual problem rather than its loudest symptom.

This module will teach you to design interventions that are realistic, scoped, and executable. You will learn to think in charters, milestones, and ownership structures. You will learn to communicate before you build. And you will apply all of it to a real problem in your work.

The leaders who change organizations are not the ones with the best ideas. They are the ones who can turn diagnosis into disciplined action. That is what this month is about.

△
Leader Self-Assessment

Intervention Planning
Pulse Check

Before we dive in, take three minutes to assess your current approach. This is private. No one sees your results. Be honest.

Rating Scale
1 — Not on my radar
4 — I do it mostly, but not always
2 — I know it exists, but I don't do it
5 — I do it consistently
3 — I do it sometimes, but not consistently
1 — Building a Charter

When asked to lead an intervention, I clearly define purpose, scope, and outcome before execution begins.

2 — Scoping a Manageable Intervention

I can distinguish realistic interventions from ones that are too broad to succeed.

3 — Defining Deliverables and Milestones

I break interventions into clear deliverables and milestones that show progress along the way.

4 — Establishing Ownership

I identify who owns each part of an intervention so responsibility is never vague or assumed.

5 — Identifying Risks Before Execution

I pause before launching to identify what could go wrong and how to plan for resistance or uncertainty.

6 — Aligning Timeline to Operational Reality

I build timelines that reflect how work actually happens, not how I wish it would happen.

7 — Translating Strategy into Action

I convert broad goals into specific actions that people can realistically execute within their current capacity.

Your Private Scoring Guide

Mostly 1s and 2s: This module will feel foundational. Lean in. You are about to build a planning discipline that will change how you lead.

Mostly 3s: You see the pieces but lack consistency. The frameworks here will help you bridge the gap between knowing and doing.

Mostly 4s: Strong foundation. Use this module to sharpen your discipline under pressure, when shortcuts are most tempting.

Mostly 5s: You are ahead of the curve. Tighten your strategic execution and use this as a framework to develop others.

Reflection Prompt

Note your lowest score. What has it cost you to not be stronger there yet?

“
Plans are useless, but planning is indispensable.
Dwight D. Eisenhower
A plan rarely survives contact with reality intact. But the act of planning forces you to think through dependencies, risks, and ownership before you need them. That thinking is the asset.
02
Module Three Overview

Diagnosis without design
is just observation.

Month Three bridges your diagnostic work from Month Two into executable plans. You have identified the root cause. Now you will learn to design an intervention that is scoped, communicated, and structured to succeed.

What you will be able to do after this module
Design a realistic, scoped intervention using project management logic.

Apply the ADKAR framework to structure communication before and during execution.

Build a charter that defines purpose, scope, deliverables, ownership, and risk.

Identify the difference between a technical fix and an adaptive intervention, and design accordingly.

Apply your Month Two root cause analysis to a real intervention plan in your own organization.
1 Opening Reflection

Before you go any further, sit with these questions for a moment. You do not need to write them down. Just let them land.

Pause and Reflect

Think of an intervention you have seen fail. Was the plan the problem, or was it how the plan was communicated and owned? What is the difference?

03
Lesson 1

Communication
comes first.

Before people will support your intervention, they must understand it. Most interventions fail not because the plan was wrong, but because the people it depended on never fully understood what was being asked of them or why.

1 What People Need to Know Before They Can Support You
What problem we are solving — your Month Two diagnosis in plain language

Why it matters — the connection to shared mission, values, or real consequence

What we are asking — the scope, clearly bounded

How success looks — measurable outcomes, not vague intentions

What role they play — specific ownership, not general involvement

“Clear is kind. Unclear is unkind.”

Brené Brown (2022)

2 What Poor Communication Produces
The Pattern
Confusion
People do not know what is expected. They default to inaction or to doing what they have always done.
The Cost
Resistance
Resistance is rarely about the change itself. It is almost always about feeling unclear, unseen, or unheard in the process.
The Pattern
Vague Expectations
When scope is undefined, people fill the gap with assumptions. Those assumptions will conflict.
The Cost
Scope Creep
The intervention grows beyond what is executable and collapses under its own weight.
Private Reflection

Think of a time when unclear communication sank a good intervention. What was missing? What would have changed if the communication had been clearer earlier?

Check for Understanding
Why does communication come before intervention design?
That is right. Communication is not a step that follows planning. It is woven into the design itself. When people understand the why and the what from the beginning, resistance drops and alignment builds before you even execute.
Not quite. Communication is not just about getting approval or reducing friction. It is both. Alignment on purpose and clarity on expectations must be built simultaneously, not sequentially.
04
Lesson 2

Leadership is mobilizing
shared aspiration.

Effective intervention communication is not about telling people what to do. It is about connecting what you are asking to something they already care about.

Kouzes and Posner — The Leadership Challenge (revisited from Month One)
“Leadership is the art of mobilizing others to want to struggle for shared aspirations.”

Notice what this definition requires: shared aspirations, not just compliance. When people feel that an intervention serves something they already value, they do not need to be convinced. They need to be invited.
1 What Effective Intervention Communication Looks Like
Clear
People know exactly what is being asked, what is in scope, and what is not.
Consistent
The message does not shift by audience. Everyone hears the same core framing.
Early
Communication begins before resistance has time to organize. Silence creates a vacuum that rumors fill.
Continuous
As conditions change, the message updates. People are not left to fill gaps with assumptions.
Connected
Linked to mission, values, or shared purpose. Not just a directive from above.
Empathetic
Acknowledges that change carries real cost. Does not minimize fear or uncertainty.

“When people are financially invested, they want a return. When emotionally invested, they want to contribute.”

Simon Sinek (2023)

Private Reflection

Think of the root cause you identified in Month Two. How does the intervention you are planning connect to something your team or organization already cares about? What is the shared aspiration your intervention is serving?

05
Lesson 3

Communicate through
ADKAR.

ADKAR is a change management framework that structures communication around what people actually need to move through change. Use it to design your intervention communication from the start.

A
Awareness
Why is this intervention needed?
Connect your Month Two root cause diagnosis to its real organizational impact. Make the cost of doing nothing visible. People cannot want to change what they do not yet see as a problem.
D
Desire
Why should they care?
Link the intervention to mission, values, and individual role. Address the unspoken question: "What does this mean for me?" Desire cannot be mandated. It is built through relevance and respect.
K
Knowledge
What do they need to know?
Provide the specific information, skills, or context people need to participate. Do not assume shared understanding. Spell it out. Vague expectations produce inconsistent execution.
A
Ability
Can they actually do it?
Understanding does not guarantee capability. Identify barriers to execution: capacity, skill gaps, conflicting priorities. Remove the obstacles that are in your power to remove before expecting performance.
R
Reinforcement
How will the change be sustained?
People revert to old patterns when reinforcement disappears. Plan for recognition, accountability structures, and follow-through from the beginning. Reinforcement is not a Phase 2 concern. Build it into Phase 1.
Check for Understanding
A leader announces a new process, trains the team, and then moves on. Adoption fails. Which ADKAR element was most likely missing?
Correct. The announcement covered Awareness, training covered Knowledge and partially Ability. But without Reinforcement, people default back to familiar patterns. Building reinforcement structures into the plan from day one is the most commonly skipped step in change communication.
Not quite. The launch included an announcement and training, which covers Awareness, Knowledge, and partially Ability. The missing piece is Reinforcement. Without structured follow-through, change does not stick regardless of how good the training was.
“
If you don't know where you are going, any road will get you there.
Lewis Carroll
Scope is not a constraint. It is a gift you give your team. When people know exactly where they are going and what is outside the boundary, they stop second-guessing and start executing.
06
Lesson 4

Scope is what makes
execution possible.

The most common reason well-designed interventions fail is not poor execution. It is that the scope was never clearly defined. When everything is in scope, nothing gets done well.

1 What Scoping Requires
Defining what is in scope — the specific problem, population, timeframe, and outcome this intervention addresses

Defining what is out of scope — explicitly naming what this intervention will not address, preventing the drift that collapses most plans

Naming the boundary conditions — what resources, authority, and capacity are available, and what the plan must operate within

Testing for realism — can this actually be executed with the people, time, and support available? If not, scope it differently.
2 Technical vs. Adaptive: Scope Implications

From Month Two, you know that technical problems and adaptive challenges require different interventions. That distinction also shapes how you scope.

Technical Intervention
Narrower Scope
Process fix, system change, or skills training. Cleaner boundaries. Faster execution. Measurable in weeks.
Adaptive Intervention
Longer Horizon
Behavior change, culture shift, or belief reframing. Requires patience, consistency, and a longer timeline. Measured in quarters, not weeks.
A scoped intervention does not mean a small one. It means a bounded one. You can design a significant, high-stakes intervention with a clear scope. The scope is what allows people to execute with confidence rather than uncertainty.
Check for Understanding
A manager wants to improve team communication, increase psychological safety, redesign the meeting structure, and clarify role expectations all in the same intervention. What is the most significant risk?
Exactly right. These goals may all be connected, but bundling them creates an intervention that cannot be resourced, measured, or managed effectively. The discipline is to identify which one is the root cause driver and scope the intervention around that. The others may resolve as a downstream effect.
Think again. Ambition is not the problem. Scope is. These goals may be related, but attempting to address all four simultaneously creates an intervention with no clear accountability, no measurable progress, and no way to know what is actually working. Start with the root cause driver.
07
Lesson 5

The charter is your
contract with clarity.

A charter is not a bureaucratic document. It is the one page that answers every question someone might ask before or during your intervention. It replaces assumption with agreement.

1 The Six Elements of an Intervention Charter
Purpose
Why does this intervention exist? What problem, identified through diagnosis, does it address? Write this in one or two sentences that any stakeholder can understand.
Scope
What is in and explicitly out of scope? Name the boundary. This is the most protective element of the charter.
Deliverables
What will exist or be measurably different when this intervention is complete? Deliverables are concrete, not aspirational.
Milestones
What are the key progress points? Each milestone is a checkpoint that allows the team to confirm the intervention is on track or adjust before it drifts.
Ownership
Who is accountable for each element? Shared ownership is no ownership. Name one person per deliverable.
Risk
What could derail this? Name at least three risks and the mitigation strategy for each before you begin.

A note on ownership: The moment you write "team" next to a deliverable, that deliverable is at risk. Teams discuss. Teams contribute. Individuals deliver. One person should be able to answer the question: "Is this done?" If the answer requires a committee decision, the ownership is wrong.

Check for Understanding
Which charter element most directly prevents scope creep?
Right. Purpose tells people why. Scope tells people what. But it is the explicit naming of what is not in scope that does the most work. When people know the boundary, they stop adding to the plan and start executing within it.
Not quite. Purpose, milestones, and risk are all important. But scope, specifically the explicit out-of-scope boundary, is the single most powerful tool against scope creep. Without it, well-meaning additions quietly expand the intervention until it becomes unmanageable.
“
Give me six hours to chop down a tree and I will spend the first four sharpening the axe.
Abraham Lincoln
Most leaders rush to action. The ones who sustain change take the time to prepare the conditions before they begin. Your charter is the axe. Sharpen it before you swing.
08
Lesson 6

Milestones, risk,
and the reality check.

A plan without milestones is a deadline with no map. A plan without risk assessment is optimism dressed up as strategy. This lesson covers both.

1 Building Milestones That Actually Work
Milestones are not calendar reminders. They are evidence checkpoints. Each one should answer: what will we be able to see, measure, or confirm at this point that tells us the intervention is on track?

A useful milestone is specific, observable, and binary: either it happened or it did not. "Team is feeling better about communication" is not a milestone. "All four managers have completed their first structured one-on-one using the new framework" is a milestone.
Examples
Weak milestone
The team will begin implementing the new intake process by the end of Week 2.
Strong milestone
By Week 2 end: 100% of intake coordinators have completed the training and processed at least five cases using the new protocol. Deviations are logged.
2 Risk Assessment Before Execution

Name at least three risks before you begin. For each risk, identify the likelihood, the potential impact, and the mitigation strategy. Risks you cannot mitigate become decisions: do you proceed knowing the risk, or do you address it first?

Capacity Risk
The team does not have the bandwidth to execute the intervention alongside existing responsibilities.
Resistance Risk
Key stakeholders are not yet aligned and could slow or derail implementation.
Dependency Risk
The plan depends on something outside your control: a decision, a resource, or another team's timeline.
Definition Risk
Success is not clearly enough defined. Without clarity, the team cannot know when they are done.
Applied Practice

For the intervention you are planning in your organization, name two strong milestones and two risks with their mitigation strategies. Use the formats above.

09
Applied Work

Build your
intervention charter.

This is the applied work for Month Three. Use your Month Two root cause analysis as the starting point. You are designing a real intervention for a real problem in your organization. Work through each element carefully.

Pull your Month Two Root Cause Analysis before you begin. The problem you diagnosed there is the problem this charter is designed to address. If you diagnosed multiple root causes, choose the one with the highest organizational impact.
1 Purpose Statement

Write one to two sentences that describe why this intervention exists and what root cause it addresses.

Purpose
2 Scope: In and Out
What is in scope
What is explicitly out of scope
3 Deliverables and Ownership

Name each concrete deliverable and the single person accountable for it.

Deliverables and owners
4 Milestones and Timeline
Key milestones with dates
5 Risk Register
Risks and mitigation strategies
6 ADKAR Communication Plan

How will you address each ADKAR element for the people this intervention affects?

ADKAR communication notes
10
Month Three Deliverables

What you are
bringing forward.

Month Three is where diagnosis becomes design. The charter you have built here is a living document. You will refine it in your coaching session and revisit it in Month Four as you move from design into execution.

1 What You Completed This Month
Communication Framework: You applied ADKAR to structure intervention communication across all five change stages.

Scope Discipline: You practiced the skill of explicitly naming what is in and out of scope, the most common missing element in failed plans.

Charter Design: You built a six-element intervention charter grounded in your Month Two root cause analysis.

Risk Assessment: You identified risks and mitigation strategies before execution begins.
2 What You Are Bringing to Your Coaching Session
Bring your completed intervention charter and your ADKAR communication plan to your one-on-one session. Your facilitator will use it as the starting point for Month Four: Culture of Development and Delegation. The charter will be refined. The scope may shift. That is expected. A first draft that is wrong in the right ways is more useful than no draft at all.
Module Reflection
Strong intervention design requires self-awareness and systems awareness working together. You now have both. The discipline is applying them before the pressure to act overrides the patience to plan.
Pause & Reflect

“What did this module change about how I will approach the next intervention I am asked to lead?”

“Where am I most tempted to skip the planning work and go straight to action?”

Your Written Reflection
Month Three Complete
Congratulations. You have completed
Month Three.

You have moved from diagnosis to design. Systems thinking, root cause analysis, scoped intervention planning, communication strategy, risk assessment, and charter-level thinking. That is a significant set of tools to have sharpened in one month.

Next stop: your one-on-one session with your facilitator. Bring your charter, your communication plan, and your questions. Month Four is where you will learn to build the team conditions that make your plan executable. The best intervention fails without the right people environment around it.

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